Return policy

How to return something
You can return an item as long as you have not used the product. The product needs to be unused. It would really help us if you could give a reason why they were not suitable as well as your details so we can confirm receipt of your return. Please always include a letter giving your name, address, customer number if possible and email address plus a note of what you are returning and why.

Make sure your items are securely wrapped and send your return to:
Returns Department, Queebo, Flat 5, 64 High Street, Thornton Heath, CR7 8LF.
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Faulty items
We are always very disappointed on the rare occasions our customers receive a faulty product. If you have identified the fault within 30 days of purchase, please contact us and let us know the details of the fault. We can then let you know whether to return it or not and make sure other items are not affected. We will often ask you to email us a photograph of the fault as it's easier for you than posting it back to us. We will refund any standard second class postage on a faulty item. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.